We strive to provide all of our customers with an excellent experience; however we understand that sometimes refunds happen. Here is our policy on refunds.

Services:
-We offer a 100% refund should we fail to complete any service due to a fault on our own end.
-We do NOT offer partial refunds for jobs that were not completed due to customer fault.
-We offer a full refund for any service that has been paid for but not yet started.

Accounts:
-We offer full refunds for any accounts that we fail to deliver within 72 hours of purchase.
-Accounts that are delivered and unsatisfactory (for whatever reason) must be returned within 72 hours of purchase for a full refund
-Once the account is played on all sales are final, we do not accept any refunds
-None of the preceding policies apply to custom accounts. We do not offer ANY refunds custom made accounts once they are delivered